Frequently Asked Questions
Everything you need to know about shopping with Croyez.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a process and receive a prepaid shipping label.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for item-specific advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible installment options through Klarna and Afterpay.
Can I track my order status?
Yes, once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
Are your materials sustainably sourced?
At Croyez, we are committed to ethical fashion. We prioritize organic cotton and recycled polyesters in our collections to ensure high quality while minimizing our environmental footprint.